Ans: Anagha Group provides a wide range of marketing support services in the areas of Customer Loyalty / Relationship Management, Rebates / Rewards program administration and associated technology solutions. Please see Services, Solutions and Consulting pages for detailed information on our service offerings.

Ans: Anagha can work with your business team to leverage the technology solutions and infrastructure setup available with us. If any third parties are involved (such as banks, financial institutions, and card processors), Anagha can partner up as a 'trusted third party' with all associated parties to collect, handle and maintain confidential information. Our primary objective is to Reduce the 'Time to Market' factor. If necessary, we will design custom solutions to address your specific requirements.

Ans: Anagha will work as a partner with your IT team; we will become your extended IT and marketing team. We would leverage your IT team's internal systems knowledge and serve as a link between the teams.

Ans: Anagha will provide turn-key technology and marketing support services as required.

Ans: The main advantage of using Anagha Group is quick ramp-up and program execution. You don't need to disrupt your other projects and plans to accommodate the new requirement. This will help expediting your customer program and meet the market demands / face the competition.

Ans: It is optional. Tools and technology are aids for program execution. We will be happy to work with you per your preferences.

Ans: Yes. We will use our process knowledge and skills to design and develop custom solutions to meet your requirements at significant cost and time advantage.

Ans: Yes. It will be decided based on customer requirements and mutual contractual obligations. Also, we can customize our tools / solution frameworks and provide licenses for your use.

Ans: We can act as a bridge and trusted third party and provide several solutions and services to the channel / trading partners and their OEMs.

Ans: Yes. We work with your in-house or external teams to transition the support to us. We will also help enhance the tools based on the current requirements. Migration and upgrade services also can be taken up.

Ans: Yes. Many organizations utilize short term solutions in order to react to the market developments. This helps the in-house IT teams focus on their core, strategic and long term projects.

Ans: Yes. Our resources has extensive knowledge in working with large and small ERP / CRM installations and integrating them with legacy as well as newly developed best-of-breed application programs. Even our hosted solutions can interface with your in-house and other partners' systems.

Ans: Yes. We can provide call center services to support your marketing / customer support programs such as co-op programs, promotional allowance programs, rebate and reward programs. Lead Management and Warranty administration services can also be provided.

Ans: Yes. Many programs such as Loyalty Card programs, market and financial data sharing programs, and Contests and Incentive (C&I) programs are administered via trusted third parties. Anagha Group will use highly secure infrastructure to host such applications. Confidentiality, statutory requirements and compliance needs demand trusted third party usage in several programs.

Ans: Yes. Our Asia Pacific Technology Center provides resources with in-depth knowledge and cutting edge technology skills at significantly lower cost. We will use global hosting service providers such as Verio, Hostway and MCI for Internet based hosted solutions.

Ans: No. We will work with your preferred partners and third parties.

Ans: We speak your (business) language. Leave all the tech-speak to us. Let us know your business objectives; we will convert them into technical specifications and solutions, backed by service.

Ans: Anagha Group provides consulting services in Project Management (Portfolio & OPM3), Quality Initiatives and Management, and Marketing Programs. Services include design, execution, measurement and analysis, assessment, certification and training in relevant areas such as PM, Six Sigma, and Organizational Project Management.

Ans: Fast ramp-up. Short 'time-to-launch'. Solid technology edge. Trading Partner and OEM solutions. E-commerce and fulfillment. Flexible solutions. On Demand Infrastructure and Services. Pay as you Use model. Extensive Analytics and On-line Reporting.